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Customer Support

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Submit a Pearson Support Form
(888) 711-7724
Monday - Friday
6:30 am - 4:30 pm (CST)


For online testing questions

When you call Pearson Support, please have this information available:

  • Product name: PearsonAccessNext or TestNav(version)
  • Date and time when you experienced the issue
  • Operating system in use on the affected testing device
  • Student ID number of any affected student(s)
  • Error code number (if applicable) and message
  • Test name, question number, grade, and subject

To maintain test security, do not take a picture or discuss specific test content when reporting an issue.