Contact Customer Support
Monday – Friday│6:30 am – 4:30 pm (CST)
(888) 711-7724
When you call Pearson Support, please have this information available:
- Product name: PearsonAccessNext or TestNav(version)
- Date and time when you experienced the issue
- Operating system in use on the affected testing device
- Student ID number of any affected student(s)
- Error code number (if applicable) and message
- Test name, question number, grade, and subject
Office Hours
Technology staff may set-up time with a Pearson Field Service Engineer to address questions on the following:
- How your district infrastructure interacts with Pearson systems (examples may include: firewalls, content filters, student devices, wifi access points, etc.)
- How to prepare and complete an infrastructure trial in your district
- Discuss issues or questions that arose while performing an infrastructure trial
- Other recommendations on online testing set-up for your district or school.